Get £10 credit each month for 12 months.
Our referral scheme means we'll give you money back on you existing hosting plan if you refer another business and they sign-up to *any 12 month plan.
We'll even transfer their existing website for FREE, so they can start enjoying BLAKELY sooner.
*Terms and conditions apply.
This form is for technical support requests only. If you're experiencing an issue with your website, email or any other hosted service, we're here to help - whether you're an existing customer or not.
Submit a technical support request and we’ll get back to you as soon as possible. Our typical response time is within 24 hours, but most requests are answered within 2–3 hours.
For URGENT incident response service requests (24hrs), please call: 01425 524030
For billing, sales, or general enquiries, please contact us instead.
Your domain is your digital identity. At BLAKELY, we help you find, register, and manage the perfect name — with expert support and personal service throughout.
This policy outlines the process for resolving disputes between customers and BLAKELY related to web hosting services or any other services we provide. Our aim is to resolve all disputes in a timely, fair, and transparent manner, while preserving positive relationships and ensuring customer satisfaction whenever possible.
If a customer experiences a problem, concern, or dispute, we strongly encourage them to first contact our customer support team. Many issues can be resolved quickly through open and respectful communication.
Our support team is trained to handle a wide range of concerns and will work diligently with the customer to understand the issue, investigate it thoroughly, and propose practical solutions. Both parties are expected to act in good faith and make every effort to reach a mutually acceptable resolution at this stage.
If the issue cannot be resolved through normal customer support channels, the customer has the option to formally request mediation. This request must be made in writing, outlining the nature of the dispute, the steps taken to resolve it, and the desired outcome.
Upon receiving the request, BLAKELY will review the matter and appoint a neutral third-party mediator to assist both parties in resolving the issue.
The mediator will be selected from a pre-approved list of qualified professionals with experience in dispute resolution. The mediator’s role is to facilitate a productive dialogue between the customer and the company, helping both parties explore possible solutions and reach an agreement.
The mediator is not a judge and will not impose a decision. Instead, they act as an impartial facilitator, ensuring that each party is heard and that the process is fair and respectful.
All discussions, documents, and communications shared during mediation are confidential and will not be disclosed to any third party, except as required by law. This confidentiality allows both parties to speak freely and negotiate openly without fear that their statements will be used outside of the mediation process.
If mediation results in an agreement, it must be documented in writing and signed by both the customer and an authorised representative of BLAKELY. Once signed, the agreement is legally binding and enforceable.
Unless otherwise agreed upon by both parties, the mediation process must be completed within 28 calendar days from the date the mediation request is accepted by the company. This ensures that the process remains timely and efficient.
The costs associated with the mediation process, including mediator fees, will be shared equally between the customer and BLAKELY, unless otherwise agreed in writing.
If mediation does not result in a resolution, either party retains the right to pursue other forms of dispute resolution, such as arbitration or legal proceedings, subject to any applicable terms and conditions, including those outlined in our Terms of Service.
