Get £10 credit each month for 12 months.
Our referral scheme means we'll give you money back on you existing hosting plan if you refer another business and they sign-up to *any 12 month plan.
We'll even transfer their existing website for FREE, so they can start enjoying BLAKELY sooner.
*Terms and conditions apply.
This form is for technical support requests only. If you're experiencing an issue with your website, email or any other hosted service, we're here to help - whether you're an existing customer or not.
Submit a technical support request and we’ll get back to you as soon as possible. Our typical response time is within 24 hours, but most requests are answered within 2–3 hours.
For URGENT incident response service requests (24hrs), please submit a request here, then call: 01425 524030
For billing, sales, or general enquiries, please contact us instead.
Your domain is your digital identity. At BLAKELY, we help you find, register, and manage the perfect name — with expert support and personal service throughout.
1. Introduction
At BLAKELY, we respect your privacy and are committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, store, and share your information when you use our website or services.
2. Comments
This website does not allow user comments or replies to articles in the Help Centre. As a result, we do not collect any data related to commenting or public interaction on posts.
3. Media Uploads
If you upload images or files to our website, please ensure they do not contain embedded location data (such as EXIF GPS metadata). Visitors to the website may be able to extract such data from downloadable files if it is present.
4. Cookies
We use cookies to improve your experience on our website.
When you visit our login page, a temporary cookie is set to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
If you log in, we set additional cookies to remember your login status and screen preferences. Login cookies last for two days, while screen options cookies are stored for one year. If you choose “Remember Me” at login, your session will persist for two weeks. Logging out will remove the login cookies.
5. Embedded Content from Other Websites
Articles on our website may include embedded content such as videos, images, or external articles. Embedded content from third-party websites behaves exactly as if you visited those websites directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the content, especially if you are logged into their services.
6. Data Sharing
We do not sell, rent, or trade your personal data with third parties. However, in certain cases, data may be shared:
7. Data Retention
If you register an account on our website, we store the personal information you provide in your user profile. You may view, edit, or delete your information at any time by logging into your account. Website administrators may also access and manage user data.
We retain personal data only for as long as necessary to provide our services or comply with legal obligations.
8. Your Rights Over Your Data
If you have an account with us, you may request an exported file of the personal data we hold about you, including any data you have provided. You may also request that we delete any personal data we hold about you.
Please note, this does not include data we are required to retain for administrative, legal, or security purposes.
9. Data Transfers and Security
Visitor contact form submissions may be checked through an automated spam detection service, which may process data outside your jurisdiction. We take commercially reasonable measures to protect your data from unauthorised access, disclosure, or alteration.
10. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how we process your data, please contact us via our website or email us at hello@blakely.io.
